REFUND, RETURN & CANCELLATION
NAMAKOOL
WEAR NAMAKOOL BE NAMAKOOL & STAY NAMAKOOL
Return,
Refund and Cancellation
1. You can raise cancellation request for items
or orders within span of 24 hours from the time of placing the order by sharing
us an email with your provided Order ID and the reason for cancellation. The
cancellation request must be raised from the Order ID used while ordering on
our site. Send us the email on support@namakool.comif any queries arise.
2. Once the order is shipped, it cannot be cancelled.
When the shipment is delivered and if the customer receives a faulty product
then he or she can raise the return request according to our policy.
3. If you have received any damaged or faulty
product/s, no worries, you can return the product and the amount will be
refunded in your NAMAKOOL WALLET within
7 working days once the product is picked and received at our warehouse for
approval of cancellation with valid reason. If the product item delivered to
you was faulty from our end, then we will proceed with your request for
replacement. Refund will be only given when we receive the product our end and
QC verified.
4.
Customization:
* In case of any
size issues in the custom t-shirts there will be no replacement or refund under
any circumstances. However, if the product is faulty or damaged from our end
then the customer can proceed the return request.
*The shoppers are requested to check the size guide before placing the
order.
*The colour of the custom t-shirt and custom mobile cover may slightly
vary as per the customer’s screen resolution.
5. For cash on delivery orders, the refund amount
will be settled into Namakool Wallet of customer.
6. As we do not have a reverse pickup facility
yet, you are requested to ship the product(s) back to us. Please pack the items
with precaution to prevent any loss or damage during transit. In case of
any defective product the shipping charges will be bared by the company and if
the wrong order placed by customer, then he/she have to bare the shipping cost.
7. In case of any query, feel free to write to us
at support@namakool.com Our Customer Care representatives will
be happy to help you