Return, Refund and Cancellation

1.      You can raise cancellation request for items or orders within span of 24 hours from the time of placing the order by sharing us an email with your provided Order ID and the reason for cancellation. The cancellation request must be raised from the Order ID used while ordering on our site. Send us the email on support@namakool.comif any queries arise.

2.      Once the order is shipped, it cannot be cancelled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request according to our policy.

3.      If you have received any damaged or faulty product/s, no worries, you can return the product and the amount will be refunded in your NAMAKOOL WALLET  within 7 working days once the product is picked and received at our warehouse for approval of cancellation with valid reason. If the product item delivered to you was faulty from our end, then we will proceed with your request for replacement. Refund will be only given when we receive the product our end and QC verified.

4.      Customization:
* In case of any size issues in the custom t-shirts there will be no replacement or refund under any circumstances. However, if the product is faulty or damaged from our end then the customer can proceed the return request.
*The shoppers are requested to check the size guide before placing the order.
*The colour of the custom t-shirt and custom mobile cover may slightly vary as per the customer’s screen resolution.

5.      For cash on delivery orders, the refund amount will be settled into Namakool Wallet of customer.

6.      As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items with precaution to prevent any loss or damage during transit. In case of any defective product the shipping charges will be bared by the company and if the wrong order placed by customer, then he/she have to bare the shipping cost.

7.      In case of any query, feel free to write to us at support@namakool.com Our Customer Care representatives will be happy to help you