FAQ
SHOPPING HELP & ORDER SUPPORT
Quick, clear answers about buying Namakool clothing, tracking orders, delivery and returns.
How do I place an order?
Browse our shop, select a product and size, and use Add to Basket or Buy Now. Check the shipping address, fees and final payment total at checkout before placing your order.
How can I choose the right size?
Check the individual product’s size chart and measurements. Compare them with a garment you already own that fits comfortably. For help with sizing, email our customer-care team before ordering.
How do I track my order?
Visit the Track Orders page or check the order information in your account. Include your order number if contacting support.
How long will shipping take?
Delivery times depend on destination, availability and the shipping service. Read the Shipping Policy and confirm the order-specific details shown during checkout.
Will I pay a shipping or COD fee?
Applicable shipping and Cash on Delivery fees, if any, should be shown in your order summary. Available payment options depend on the destination and checkout settings.
Can I cancel an order?
Contact support as soon as possible with your order number. Whether a request can be accepted depends on the order’s current status and the applicable cancellation terms in our Returns & Exchanges policy.
Can I return or exchange an item?
For eligible items, request a return within 7 days of delivery. Please read our Returns & Exchanges policy and contact customer care with your order number before dispatching a parcel. Routine returns should be unused and in original condition with tags and packaging.
What if my order arrives damaged or incorrect?
Email contact@namakool.com with your order number, the issue and clear product photographs. The team can review your request and advise the next steps.
How are approved refunds processed?
Approved refunds for prepaid orders are returned to the original payment method (not Namakool Wallet). For Cash on Delivery orders, contact support to arrange an appropriate non-wallet refund method. Refund timing depends on approval and the bank or payment provider.
Where should I send an approved return?
Namakool Brands Private Limited
SCO 06, 1st Floor, Marry Gold Complex, Opposite Bollywood Heights 2, Peer Muchalla, Zirakpur, Punjab 160104, India.
Please email contact@namakool.com to confirm eligibility and the instructions before shipping.
What if I was charged but my order was not confirmed?
First check whether the order was placed and whether your bank shows a payment. If you need assistance, contact us with the order details and payment reference. Never share passwords, card PINs or one-time passwords.
How can I contact Namakool?
Email contact@namakool.com or call +91 72900 08585. Our listed customer-service hours are Monday–Friday, 10 AM–6 PM IST. See our Contact page.