Returns & Exchanges

1. Return request window

For eligible products, please request a return within 7 days of the delivery date. Send your order number and a short description of the reason to contact@namakool.com. A request after the 7-day window may not qualify for a routine return, subject to any rights you have under applicable law.

For a routine return, items should be unused, unwashed, and returned in their original condition with tags and packaging where supplied. Keep your invoice or order confirmation. Do not send a return without confirming the process with customer care.

2. Damaged, faulty or incorrect products

If your order arrives damaged, defective or incorrect, contact us as soon as possible, preferably within the 7-day return window. Please include clear photographs, your order number and a description of the problem. The team will review the case and explain the replacement or refund options. Your statutory rights under applicable consumer law are not restricted by this policy.

3. Refund method

After an eligible return has been received and inspected, we will notify you of the decision. Approved refunds for prepaid orders are issued to the original payment method used to place the order, such as the original card, bank or UPI payment source, as supported by the payment provider. Refunds are not issued as Namakool Wallet credits or reward points in place of the original payment method.

Cash on Delivery orders: Because there is no prepaid electronic transaction to reverse, please contact customer care to arrange and confirm an appropriate non-wallet refund method for an approved COD return. Processing times can vary by the payment provider and bank; customer care can provide details for your specific request.

4. Sale, custom and personalized items

Routine returns for change of mind may be restricted on sale or personalized/custom-made products, including items made to a specified size or design. This does not affect remedies for damaged, defective, misdescribed or incorrect goods where required by applicable law. Contact our team with your order details if you are unsure whether your item is eligible.

5. Canceling an order

To request cancellation, contact contact@namakool.com as soon as possible, preferably within 24 hours of placing the order, with your order number. We will check whether cancellation is still possible. Orders that have already been shipped may not be cancellable; contact the team if there is an issue after delivery.

6. Return shipping and the correct address

Please contact customer care before sending a return so the team can confirm eligibility and packing, shipping or courier arrangements. If an item is returned because of customer preference or a mistaken order, return shipping may be the customer’s responsibility; for a verified faulty or incorrect item, contact us about applicable shipping reimbursement or arrangements.

Please include your name and order number with the parcel when instructed to return it. Using a trackable shipping method is recommended. Get confirmation from customer care before dispatching your package.

7. Need help?

For questions about refund status, exchange eligibility, cancellations or return shipping, email contact@namakool.com or call +91 72900 08585. Our listed support hours are Monday–Friday, 10:00 AM–6:00 PM IST. You may also visit the Contact page or FAQ.

EMAIL A RETURN REQUEST